General terms and conditions for the hotel accommodation contract
Scope
1. These terms and conditions apply to contracts for the rental of hotel rooms for accommodation and other hotel services.
2. Acceptance takes place through a booking confirmation from the hotel. If the payment or authorization of the payment method fails when booking via the hotel's website, no booking will be made and no contract will be concluded.
3. The subletting or re-letting of the leased rooms as well as their use for purposes other than accommodation require the prior written consent of the hotel.
4. The customer's general terms and conditions only apply if this has been expressly agreed in writing beforehand.
5. The current house rules on site are also part of the contract.
Conclusion of contract, partner, statute of limitations
1. The hotel is free to confirm the room booking in writing.
2. The contracting parties are the hotel and the customer. If a third party has ordered for the customer, he and the customer are jointly and severally liable to the hotel.
3. All claims against the hotel generally become statute-barred one year from the start of the statutory limitation period. Claims for damages expire after five years. The shortening of the limitation period does not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.
Services, prices, payments
1. The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.
2. The customer is obliged to pay for the room provided and the other services used at the hotel's current prices. This also applies to services commissioned by the customer directly or via the hotel, which are provided by third parties and disbursed by the hotel.
3. The hotel is entitled to accommodate customers at the booked price in another hotel with comparable facilities and services without the hotel being able to claim recourse if there is an important reason, in particular accommodation in the reserved hotel is not possible.
4. The hotel is entitled to request an appropriate advance payment or security deposit, for example in the form of a credit card guarantee, upon conclusion of the contract. The amount of the advance payment and the payment dates can be agreed in writing in the contract.
In justified cases, e.g. payment arrears by the customer or expansion of the scope of the contract, the hotel is entitled to demand an advance payment or security deposit within the meaning of section 4 above or an increase in the contractually agreed advance payment or security deposit up to the full agreed remuneration, even after the conclusion of the contract.
5. Unless otherwise agreed, the total price minus any advance payments already made is due after a detailed invoice upon arrival before the room is provided and / or other services provided by the hotel. The agreed prices include the respective statutory sales tax and city tax.
6. Hotel invoices are payable within 14 days of the invoice being sent without any deductions. In the event of default in payment, the hotel is entitled to charge a lump sum (late payment surcharge, processing fee) of € 25.
In justified cases, e.g. the customer's payment arrears, the hotel is entitled to refuse further services.
7. Payment on account is only possible with the express consent of the hotel, to which there is no entitlement, and on presentation of a cost assumption. Assumption of costs applies exclusively to accommodation costs.
8. The customer can only offset or set off an undisputed or legally binding claim against a claim by the hotel.
Resignation of the customer, cancellation, no-show
Cancellation by the customer of the contract concluded with the hotel requires the hotel's consent in writing. If this is not done, the price agreed in the contract must be paid even if the customer does not make use of the contractual services.
Arrival is the check-in time from 2:00 p.m. (local time of the hotel) on the day of arrival. The hotel's cancellation conditions apply as follows:
- Guests can cancel free of charge up to 2 days before arrival.
- In the event of cancellation less than 48 hours before arrival, the guest pays 50% of the total price.
- In the event of cancellation less than 24 hours before arrival or "no show" (no-show), the guest pays an amount equal to the total price. Non-refundable rate.
Notwithstanding the above regulations, bookings with the addition “non-refundable” cannot be canceled free of charge. This applies in particular, but not exclusively, to discounted prices. A refund in the event of cancellation is not possible, the deduction for saved expenses is already taken into account in the discounted price.
Booked meals (breakfast) can be canceled free of charge up to 2 days before arrival. Thereafter, a flat rate cancellation fee of 100% of the agreed price will be charged.
Resignation of the hotel
1. If it has been agreed in text form that the customer can withdraw from the contract free of charge within a certain period, the hotel is also entitled to withdraw from the contract during this period (e.g. failure to comply with the contractually agreed advance payment).
2. If the hotel is justified in withdrawing from the contract, the customer has no right to compensation.
3. Furthermore, the hotel is entitled to extraordinarily withdraw from the contract for an objectively justified reason, in particular if
- Force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract;
- Rooms are booked with misleading or false information or with concealment of essential facts; The identity of the customer, solvency or the purpose of stay can be essential;
- the hotel has justified reason to believe that the use of the hotel's services may endanger the smooth business operations, security or public image of the hotel, without this being attributable to the hotel's sphere of control or organization;
- the purpose or the reason for the stay is illegal;
- the hotel becomes aware of circumstances that the customer's financial circumstances have worsened significantly after the conclusion of the contract, in particular if the customer does not settle claims due by the hotel or does not provide sufficient security and the hotel's payment claims therefore appear to be endangered;
Room reservation, handover and return
1. The customer does not acquire the right to be provided specific rooms unless this has been expressly agreed in writing.
2. Booked rooms are available to the customer from 2:00 p.m. on the agreed arrival date. The customer has no right to earlier availability.
3. Rooms must be vacated and made available to the hotel no later than 11:00 am on the agreed departure date. Thereafter, due to the late vacating of the room, the hotel can charge 50% of the full accommodation price (list price) for use beyond the contract until 2:00 p.m., after that 100%.
Hotel liability
1. The hotel is liable for its obligations under the contract. Customer claims for compensation are excluded. Excluded from this are damage resulting from injury to life, limb or health if the hotel is responsible for the breach of duty, other damage that is based on an intentional or grossly negligent breach of duty by the hotel and damage that is based on an intentional or negligent breach of typical contractual obligations of the hotel. Should disruptions or deficiencies in the hotel's services occur, the hotel will endeavor to remedy the situation if the customer becomes aware of it or if the customer complains immediately. The customer is obliged to help remedy the disruption and to keep possible damage to a minimum.
2. The hotel is liable to the customer for items brought in according to the statutory provisions. According to this, liability is limited to one hundred times the room rate, however a maximum of € 3,500 and, in deviation for money, securities and valuables, a maximum of € 800. Money, securities and valuables up to a maximum value of € 1,000 can be stored in the hotel safe.
Liability of the customer
1. The customer is liable for culpably or negligently caused inventory damage or gross contamination. If the culprit of a group is not established, the entire group is jointly and severally liable. Damage or costs for the removal of coarse soiling are to be settled directly on site or will be billed subsequently if the hotel is billed for costs for e.g. fire brigade or other rescue operations by third parties. The latter also applies to damage and gross soiling that is only discovered after the customer or group has left.
2. Smoking is strictly prohibited in all areas of the hotel, with the exception of the outside area. The same applies to the manipulation of smoke alarm devices or the unauthorized opening of emergency doors. The hotel reserves the right to claim higher damage if, for example, the hotel is billed for a fire brigade or a fire caused by unauthorized smoking has caused damage to hotel property.
3. Should disruptions or deficiencies in the hotel's services occur, the hotel will endeavor to remedy the situation upon immediate notification of the customer. If the customer culpably fails to notify the hotel of a defect, there is no entitlement to a reduction in the contractually agreed fee.
Group travel
Special conditions apply to group bookings, which you can ask us about. A booking for more than 11 people is considered a group trip.
Final provisions
1. Changes and additions to the contract or these general terms and conditions should be made in text form. Unilateral changes or additions by the customer are invalid.
2. The place of fulfillment and payment is the location of the hotel. German law applies.
3. Should individual provisions of these general terms and conditions be or become ineffective or void, this shall not affect the validity of the remaining provisions. In addition, the statutory provisions apply.